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Enablement Stakeholder Management Certified | Masters
Introduction [80 mins]
How to get the most out of this course
Your course pack
Resource library
Course overview (0:56)
Introduction (0:46)
Why stakeholder management matters (3:55)
Who are common stakeholders? (5:37)
Coursework
Who's who in the zoo? (5:56)
Coursework
[Fireside chat] Different enablement functions
Common pitfalls to avoid (3:14)
Key takeaways (0:17)
Exam
Time to reflect 💡
The intro meeting [90 mins]
Research and preparation (4:02)
Coursework
Building rapport (5:46)
Power questioning and active listening (4:00)
Establishing credibility (3:40)
Elevator pitch (4:29)
Coursework
Ask not tell (3:43)
Stakeholder dogs (5:13)
Coursework
Close the meeting smoothly (1:34)
Key takeaways (0:36)
Exam
Time to reflect 💡
Enablement discovery [95 mins]
Begin with the end in mind (3:52)
Consultative approach (6:24)
Fishing out pain (6:18)
Coursework
The CLAW technique (2:07)
Coursework
Difficult stakeholders (7:43)
[Fireside chat] Dealing with difficult stakeholders
Managing expectations (3:36)
Case study | Reframing problems for a 'demander' (4:34)
Key takeaways (0:30)
Exam
Time to reflect 💡
Program creation [80 mins]
Enablement program creation (3:56)
Coursework
How enablement teams scale (6:54)
Pitch programs to your stakeholders (6:02)
Enablement strategy report (7:33)
Coursework
[Fireside chat] How to add value to stakeholders to nurture the conversation
Key takeaways (0:16)
Exam
Time to reflect 💡
Embed [60 mins]
Intro to ongoing engagement (2:17)
Reporting cycles part one: Meeting updates and quarterly reviews (6:49)
Coursework
Reporting cycles part two: Annual reporting, scorecards and team reviews (4:27)
Coursework
The road less traveled (2:33)
Coursework
Key takeaways (0:30)
Exam
Time to reflect 💡
Congratulations! (0:57)
Wrap-up
Course satisfaction survey
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